This Privacy Policy explains how RIN8 (“we,” “us,” or “our”) collects, uses, and safeguards personal information when you visit our website at rin8.com, our product sites including trucking.rin8.com, or when you engage us for services. We take privacy seriously and aim to be clear about what we do with your data.
1. Overview
We collect only what we need to respond to your inquiries, deliver our services, and improve our website. We do not sell your personal information. We share it with third parties only when necessary to operate our business (for example, payment processors or email providers) and only under appropriate contractual safeguards.
2. Information we collect
Information you provide directly. When you contact us, request a quote, or engage our services, you may provide:
- Your name, email address, phone number, and company name
- Information about your project, goals, and budget range
- Billing details and payment information (processed through our payment provider; we do not store full card numbers on our servers)
- Any files, documents, credentials, or content you share with us as part of an engagement
Information collected automatically. When you visit our website, we may automatically collect:
- Device and browser information (type, version, operating system)
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- Cookie identifiers (see Cookies section below)
Information from third parties. If you reach us through a referral, social platform, or marketing partner, we may receive basic contact or attribution information from those sources.
3. How we use your information
We use the information we collect to:
- Respond to inquiries and provide quotes
- Deliver services under a signed engagement
- Invoice you and process payments
- Communicate with you about projects, updates, and administrative matters
- Improve our website, services, and marketing efforts
- Comply with legal obligations and enforce our Terms of Service
- Send occasional updates about our work, provided you have opted in
We process personal information based on one or more legal grounds: your consent, the necessity of performing our contract with you, our legitimate interests in operating our business, or compliance with legal obligations.
4. Sharing with third parties
We do not sell your personal information. We share it only in the following circumstances:
- Service providers. We use third-party tools to run our business, including hosting, email, payment processing, analytics, and project management. These providers access personal data only to perform their function and are bound by confidentiality obligations.
- Professional advisors. Lawyers, accountants, and auditors, as reasonably needed.
- Legal compliance. When required by law, court order, or lawful request by a government authority.
- Business transfers. In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity, subject to the terms of this policy.
5. Cookies and analytics
Our website uses cookies and similar technologies to remember your preferences and measure traffic. We use two broad categories:
- Essential cookies — required for the site to function (for example, remembering your consent choices).
- Analytics cookies — help us understand which pages are visited, how users move through the site, and where they drop off. We use this information in aggregate form only.
You can control cookies through your browser settings or through our cookie consent banner where one is offered. Disabling cookies may affect site functionality.
6. How we protect your information
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. These include encryption in transit (HTTPS), access controls on internal systems, and routine review of our security practices.
No system is perfectly secure. If a breach occurs that affects your personal information, we will notify you as required by applicable law.
7. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your information, subject to certain exceptions
- Object to or restrict certain processing activities
- Port your information to another service in a machine-readable format
- Withdraw consent where we process your data based on consent
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at info@rin8.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law.
8. Data retention
We keep personal information only as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client engagement records are typically retained for seven years following the close of an engagement to meet tax and accounting requirements, unless you request earlier deletion and we are legally permitted to honor it.
9. International data transfers
We are a distributed team and work with clients and service providers around the world. Your personal information may be transferred to, processed in, and stored in countries other than your country of residence, including jurisdictions that may not offer the same level of data protection. Where required, we use appropriate safeguards such as standard contractual clauses to protect your information during transfer.
10. Children’s privacy
Our services are not directed to children under 13 (or the age of digital consent in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If you believe we have collected information from a child without appropriate consent, please contact us and we will delete it promptly.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page and, for material changes, provide additional notice through our website or by email. We encourage you to review this policy periodically.
12. Contact us
If you have questions about this policy or how we handle your information, reach us at:
RIN8 Group LLC — Privacy
22 N 2nd St, Ste 100
Richmond, KY 40475
Phone: (502) 410-4619
Email: info@rin8.com